Conflict resolution is a valuable skill in many workplaces, and it is a common selection criterion for roles that involve teamwork, leadership, customer service or working with different stakeholders. Learn how to address conflict resolution selection criteria by using a specific example that demonstrates your communication skills, professional judgement and ability to achieve a positive outcome.

“What’s the biggest challenge you’ve faced at work?” is a common behavioural interview question designed to understand how you respond when things don't go according to plan. The strongest answers don't focus on how difficult the situation was. They show how you handled the challenge, what you learned and what changed as a result.

Understand how to use the STAR interview technique to structure strong responses and confidently demonstrate your skills, experience, and problem-solving abilities.